Privacy Policy

Last updated: October 15, 2024

This Privacy Policy describes how Flowerz (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website flowerzshop.com (the “Site”) or otherwise interact with our services (the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date.

Information We Collect

1. Information You Provide Directly

This includes, for example:

• Contact details (name, address, phone number, email);
• Order information (billing and shipping address, payment confirmation);
• Account information (username, password);
• Customer support details you choose to share with us.

You may choose not to provide certain information, but this may limit your ability to use parts of the Services.

2. Information Collected Automatically (Usage Data)

We automatically collect certain information when you use the Services, which may include:

• IP address;
• Device and browser details;
• Pages visited and actions taken on the Site;
• Interaction data and usage patterns;
• Network and connection information.

We use cookies, pixels, and similar technologies to collect this information.

3. Information from Third Parties

We may receive information about you from third parties, including:

• Shopify, which powers our online store;
• Payment processors that handle your payment information;
• Analytics and advertising partners;
• Other service providers assisting with fulfillment, customer service, or marketing.

Any information we receive from third parties is treated in accordance with this Privacy Policy.

How We Use Personal Information

Providing Products and Services

We use your personal information to:

• Process payments and fulfill orders;
• Manage your account and provide customer support;
• Ship products and handle returns and exchanges;
• Send transactional communications (order confirmations, shipping updates, etc.).

Marketing and Advertising

We may use your personal information to:

• Send you promotional emails and other marketing communications;
• Personalize and improve our advertising and offers;
• Show you relevant ads on our Site and on other websites.

You may opt out of promotional emails at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

We use your information to detect, investigate, and prevent fraudulent, illegal, or malicious activity and to protect the security of our Services and users.

If you create an account, you are responsible for keeping your account credentials safe. Please contact us immediately if you believe your account has been compromised.

Service Improvement and Communication

We use your information to:

• Respond to your inquiries and support requests;
• Improve our Site, products, and services;
• Analyze how users interact with our Site and Services.

Cookies

We use cookies and similar technologies to:

• Operate and improve our Site and Services;
• Remember your preferences and settings;
• Run analytics and understand user behavior;
• Support personalization and advertising.

For specific information about the cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can usually change your browser settings to remove or reject cookies. Please note that blocking cookies may negatively impact your experience and some features may not function properly.

How We Share Personal Information

We may share your personal information with:

• Vendors and service providers who perform services on our behalf, such as: IT and hosting providers, payment processors, fulfillment and shipping partners, customer support providers, and analytics services.
• Business and marketing partners who help us advertise and promote our products and services.
• Affiliates within our corporate group, where applicable.
• Legal and regulatory authorities, when required to comply with laws, respond to legal requests, or protect our rights and those of our users.
• Other third parties, when you direct us to share information or provide your consent (for example, social media integrations).

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so that we can delete it.

Security and Retention of Your Information

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide the Services and fulfill orders;
• Maintain and manage your account;
• Comply with legal obligations;
• Resolve disputes and enforce our agreements.

Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: Request access to the personal information we hold about you.
• Right to Delete: Request that we delete your personal information, subject to certain exceptions.
• Right to Correct: Request corrections to inaccurate personal information.
• Right to Data Portability: Request a copy of your personal information in a portable format.
• Restriction of Processing: Request that we limit how we use your information in certain circumstances.
• Withdrawal of Consent: Withdraw consent where we rely on it to process your personal information.
• Managing Communication Preferences: Opt out of marketing emails at any time using the unsubscribe link in our emails.

You can exercise these rights by contacting us using the contact details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred to, stored in, and processed in countries other than the one in which you live. These countries may have different data protection laws than your country of residence.

When we transfer personal information from Europe or the UK, we use lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards, unless the destination country has been recognized as providing an adequate level of protection.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Homstead Ecom Products
114-5778 Production Way
Langley, BC
Canada V3A 4N4

Email: homesteadecom@gmail.com
Phone: 1-604-530-1658